FAQ

Frequently Asked Questions

In this section we come to meet the most common questions we get and you might probabbly have. Take a moment to explore this section and find answers to your most pressing questions. Should you not find what you’re looking for, don’t hesitate to reach out to our friendly support team. At David Intercar, we are committed to ensuring you have the best experience possible, and your satisfaction is our priority.

1. What services does David Intercar provide?
   David Intercar is a Romanian based company located in Bucharest and we provide high quality limousine class chauffeuring services all across Romania and in some cases outside the border to neighboring countries both to private and corporate customers.
2. Do you accommodate children?
   Yes. Please contact us if you have children travelling with you.
3. Do you provide child seats?
   Yes. In case of a need for a child seat or seats, please, contact us. We will need detailed information about your children in order to select the best option.
4. Are pets allowed in your vehicles?
   Yes. As long as they are taken in a travelling box. We do not provide pet travelling boxes.
5. Do you do tours or sightseeing?
   Yes. Please navigate to our Tours pages for more information. For other destinations than our standard tours, please contact us.
6. Can I smoke in your vehicles?
   No. The EU law states that you cannot smoke in a public vehicle, and as all our vehicles are licensed, the law applies.
7. Complaints
   In the event of a complaint about the company’s services, the hirer should endeavor to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.
8. Zero Tolerance Policy
   We have a zero-tolerance policy against harassment, discrimination, and rudeness either verbally or in writing against our employees and contractors. In such an event, we reserve full rights to withdraw our goods and services to consumers effective immediately. Full money paid for goods and services won’t be refundable.
9. Payment
   Payment should be conducted via bank transfer (BACS) to the bank account we designate to the customer. Additionally, we offer a digital credit and debit card processing system facilitated by the third-party processor, Stripe.